Contact Us

Contact without risk

When a message involves financial details, passwords, or scans of identification documents, the contact form is the wrong place for it, because no form on an independent review site should ever be treated as a secure channel for sensitive material. Send none of those through this page. The team reads and replies in English and in te reo Māori, so a message in either language will reach a human reviewer, but the content of that message should never include account credentials, card numbers, or copies of passports or driver licences. Anything of that kind should stay off the page entirely, and any request for such material through this form should be treated as a red flag rather than as a normal request.

Where gambling help sits

If gambling is causing distress, the contact form is not the first place to look. Independent help services operate separately from this website and from any casino the site reviews, and they offer confidential support without requiring account details or a complaint to be filed. Those services are the right destination for a reader in difficulty, before any message is sent here. This page exists for corrections, feedback, and questions about the reviews themselves, not for crisis support, and the two purposes should not be mixed in a single message.

What the form is for

A message through this page should concern the content of the reviews, a factual error in an article, or a question about how a rating was reached. The team reads those messages and acts on them, but it cannot change a casino's terms, cancel a wager, or process a withdrawal, and no promise of that kind should be inferred from a reply. Any dispute with an operator belongs with that operator's own support channels, not with this site. Messages are handled as quickly as the volume of incoming correspondence allows, and the team responds in the language in which the message was written.